Frequently Asked Questions (FAQ)

Q: I signed up as a mentor. Why can't I access mentor features yet?

Creating a mentor account is only the first step. To access mentor features such as Sessions, Task Requests, Mentees, and Manage Events, you must submit a mentor application and wait for it to be approved by an administrator. See Mentor Verification for more information.

Q: How long does mentor verification take?

The review time depends on the number of applications being processed. Your application status will be updated once it has been reviewed. If your application remains pending for an unusually long time, contact the support team.

Q: My mentor application wasn't approved. Can I apply again?

Yes. If your application is not approved, review the feedback provided, make the necessary improvements, and submit a new application.

Q: Why can't I create a session even after becoming a verified mentor?

Session creation requires the appropriate Interest Group (IG) assignment. If you do not have an assigned Interest Group, you will not be able to create sessions. Contact your administrator if you believe you should have access.

Q: Can I create recurring or weekly sessions?

No. Recurring sessions are not currently supported. Each session must be created individually.

Q: How do learners join my sessions?

Learners can join your sessions in two ways:

• By sending you a session request, which you can review and approve.
• By joining a scheduled session using its Session ID.

Q: Who appears in my Mentees list?

Mentees can appear in your list in two ways:

• They are assigned to you by a Campus Lead in the case of a Campus Mentor Scope.
• A learner who requests a session becomes your mentee once you approve and schedule that session request.

Q: What happens to the tasks I submit?

Submitted tasks appear under Pending until they are reviewed by a Think Tank. Once approved, they become available to learners. If rejected, you can update the task and submit it again.

Q: Can I save an event without publishing it?

Yes. During the final step of event creation, you can choose Save as Draft. Draft events remain in the Drafts section until you are ready to publish them.

Q: Can I delete my account from the dashboard?

No. Account deletion is not currently available through the dashboard. Please contact the support team if you need assistance.

Q: Can I use the dashboard on a mobile device?

Yes. The dashboard can be accessed using a mobile web browser. However, some features are easier to use on a desktop or larger screen.