> For the complete documentation index, see [llms.txt](https://docs.mulearn.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mulearn.org/how-to-use-the-platform/mentor/support-and-troubleshooting.md).

# Support & Troubleshooting

#### Purpose

Find solutions to common issues you may encounter while using the Mentor Dashboard and learn when to contact the support team.

#### Common Issues and Fixes

<table data-search="false"><thead><tr><th>Issue</th><th>Possible Cause</th><th>Suggested Solution</th></tr></thead><tbody><tr><td>Unable to sign in</td><td>Incorrect email or password</td><td>Verify your credentials or use the <strong>Forgot Password</strong> option to reset your password.</td></tr><tr><td>Password reset link is invalid or expired</td><td>The reset link has expired or has already been used</td><td>Request a new password reset link and use it as soon as you receive it.</td></tr><tr><td>Unable to access mentor features</td><td>Your mentor application is still pending or has not been approved</td><td>Check your mentor application status and wait for administrator approval.</td></tr><tr><td>Unable to create a session after mentor approval</td><td>No Interest Group has been assigned</td><td>Session creation requires an assigned Interest Group. Contact an administrator if you need access.</td></tr><tr><td>Submitted task remains in Pending</td><td>The task is awaiting administrator review</td><td>Wait until the review is completed.</td></tr><tr><td>Event is still showing Pending</td><td>The event is awaiting approval</td><td>Wait for the approval process to complete.</td></tr><tr><td>Unable to find a submitted session request</td><td>The request has already been processed</td><td>Check the <strong>Upcoming</strong> or <strong>All Sessions</strong> tabs for the scheduled session.</td></tr><tr><td>Page isn't loading correctly or displays an error</td><td>Temporary platform or network issue</td><td>Refresh the page and try again. If the issue persists, contact support.</td></tr></tbody></table>

#### Where to Get Help

| Need Help With                     | Contact                       |
| ---------------------------------- | ----------------------------- |
| Account access or password issues  | Support Team                  |
| Mentor verification                | Mentor Administration Team    |
| Session or task permissions        | Administrator or Support Team |
| Event approval questions           | Administrator or Support Team |
| Reporting technical issues or bugs | Support Team                  |

#### Reporting a Bug

When reporting an issue, include the following information:

1. The page where the issue occurred.
2. The steps you followed before the issue appeared.
3. What you expected to happen.
4. What actually happened.
5. A screenshot or screen recording, if available.
6. The browser and device you are using.

#### Before Contacting Support

* Refresh the page and try again.
* Sign out and sign back into your account.
* Ensure you have a stable internet connection.
* Confirm that your account has the required permissions for the feature you are trying to use.

#### Related Pages

* Mentor Verification
* Sessions
* Task Requests
* Settings


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