# Contact Directory

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**TLDR:** Every contact point in μLearn in one place.
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<table><thead><tr><th width="200">Contact</th><th width="192.333251953125">For</th><th width="153.3333740234375">How</th></tr></thead><tbody><tr><td><strong>Support Ticket</strong></td><td>Platform issues, Karma disputes, PoW disputes, role appointments</td><td>Via μLearn website or Discord</td></tr><tr><td><strong>info@mulearn.org</strong></td><td>General queries, partnership inquiries, platform issues</td><td>Email</td></tr><tr><td><strong>campus@mulearn.org</strong></td><td>Campus chapter issues, campus lead changes, MOU inquiries</td><td>Email</td></tr><tr><td><strong>IG Lead</strong></td><td>Task questions, PoW disputes, domain-specific queries</td><td>Via your IG's Discord channel</td></tr><tr><td><strong>Campus Lead</strong></td><td>Campus-level issues, local event support, onboarding</td><td>Via your campus chapter's channel</td></tr><tr><td><strong>Discord Community</strong></td><td>Peer questions, task help, community support</td><td>discord.com/invite/gtech-mulearn</td></tr></tbody></table>

## <mark style="color:$primary;">Response Expectations</mark>

* **Support tickets** - acknowledged within 48 hours
* **<info@mulearn.org>** - acknowledged within 48 hours
* **<campus@mulearn.org>** - acknowledged within 48 hours
* **IG Lead** - within your IG's defined response SLA
* **Discord community** - peer responses typically within hours

## <mark style="color:$primary;">Before You Raise a Ticket</mark>

Check these first:

* Have you searched the docs for your answer?
* Have you asked in your IG's Discord channel?
* Have you raised it with your IG Lead or Campus Lead?

Most issues are resolved at the community level  faster and with more context than a support ticket can provide.


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