# Escalation Matrix

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**TLDR:** Every issue in μLearn has a defined escalation path. Start at the lowest level. Escalate only if unresolved.
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The escalation principle in μLearn is simple:

**Resolve at the lowest level possible. Escalate only when necessary.**

The community resolves most issues. Leads handle what peers can't. The core team handles what leads can't.

## <mark style="color:$primary;">Escalation Paths by Issue Type</mark>

### <mark style="color:$primary;">Karma Disputes</mark>

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Raise with your **IG Lead** directly. Provide your submission details and the reason for dispute.
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If unresolved by IG Lead within a reasonable timeframe raise a **support ticket** via the website or Discord.
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Core team reviews and makes final decision.
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### <mark style="color:$primary;">PoW Submission Disputes</mark>

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Contact your **IG Lead** with full context , what you submitted, what feedback you received, why you believe it was unfair.
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If unresolved raise a **support ticket** via the website or Discord.
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Core team reviews with full submission history.
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### <mark style="color:$primary;">Campus Chapter Issues</mark>

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Campus Lead handles most internal campus issues directly.
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If the issue involves the Campus Lead themselves, or requires core team involvement email **<campus@mulearn.org>**.
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Core team responds and resolves.
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### <mark style="color:$primary;">Role Appointments and Changes</mark>

Campus Lead appointments, IG Lead appointments, Mentor matching, Think Tank recognition all require core team involvement.

→ Raise a **support ticket** via the website or Discord.\
→ Or email **<campus@mulearn.org>** for campus-specific role changes.

### <mark style="color:$primary;">Platform Technical Issues</mark>

Login problems, profile errors, submission failures, Karma calculation issues.

→ Raise a **support ticket** via the website or Discord immediately.\
→ Include screenshots and a description of the issue.\
→ Or email **<info@mulearn.org>**.

### <mark style="color:$primary;">Partnership and Collaboration Inquiries</mark>

→ Email **<info@mulearn.org>** with your organisation details and what you're looking to explore.\
→ The core team will route your inquiry to the right person.

### <mark style="color:$primary;">General Queries</mark>

Anything that doesn't fit the categories above.

→ Email **<info@mulearn.org>**\
→ Or raise a support ticket via the website or Discord.

## <mark style="color:$primary;">Summary Table</mark>

<table><thead><tr><th width="163.33331298828125">Issue Type</th><th width="164.6666259765625">First Point</th><th width="191.6666259765625">Escalation</th><th>Final</th></tr></thead><tbody><tr><td>Karma dispute</td><td>IG Lead</td><td>Support ticket</td><td>Core team</td></tr><tr><td>PoW dispute</td><td>IG Lead</td><td>Support ticket</td><td>Core team</td></tr><tr><td>Campus issue</td><td>Campus Lead</td><td>campus@mulearn.org</td><td>Core team</td></tr><tr><td>Role appointment</td><td>Support ticket</td><td>campus@mulearn.org</td><td>Core team</td></tr><tr><td>Platform issue</td><td>Support ticket</td><td>info@mulearn.org</td><td>Core team</td></tr><tr><td>Partnership inquiry</td><td>info@mulearn.org</td><td>—</td><td>Core team</td></tr><tr><td>General query</td><td>info@mulearn.org</td><td>Support ticket</td><td>Core team</td></tr></tbody></table>


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