> For the complete documentation index, see [llms.txt](https://docs.mulearn.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mulearn.org/support-and-escalation/getting-help-in-mlearn.md).

# Getting Help in μLearn

{% hint style="info" %}
**TLDR:** Most questions in μLearn have a self-serve answer. This page tells you where to go first and when to escalate.
{% endhint %}

Before raising a support ticket check if your question already has an answer.Most questions in μLearn fall into one of four categories. Find yours below and go directly to the right place.

### <mark style="color:$primary;">"I want to partner with μLearn"</mark>

This is not a support issue. This is a partnership conversation.

→ Go to **\[**[**Section 10 - Partner Engagement**](/partner-engagement.md)**]** to understand how partnerships work and how to start one.

→ Or email directly: **<info@mulearn.org>**

### <mark style="color:$primary;">"I want to get involved / join μLearn"</mark>

This is not a support issue. This is an entry question.

→ Go to **\[**[**Section 1 - Start Here**](/start-here.md)**]** and follow the map.

→ Or go directly to **\[**[**mulearn.org**](https://mulearn.org)**]** and create your profile.

### <mark style="color:$primary;">"I have a task or Karma related question"</mark>

This depends on what specifically the question is.

**"I don't understand the task"**\
→ Ask in your IG's Discord channel. Your peers and IG Lead are the fastest answer.

**"My submission was rejected and I think it was unfair"**\
→ Raise it with your IG Lead first. They are the first escalation point for all PoW disputes within their domain.\
→ If unresolved, raise a support ticket via the website or Discord.

**"My Karma wasn't awarded after a validated submission"**\
→ Raise a support ticket via the website or Discord with your submission details.

### <mark style="color:$primary;">"I have a platform issue"</mark>

Something isn't working on the μLearn platform to login issues, profile errors, submission problems, Karma not updating.

→ Raise a support ticket via the **μLearn website** or **Discord**.\
→ Or email: **<info@mulearn.org>**


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